Participation in Hub surveys is strictly voluntary. Consent is obtained when a respondent agrees to participate in survey research.
An individual may refuse to answer certain questions, discontinue participation in a study, or withdraw consent at any time, even after initially agreeing to participate.
All responses to our research are completely confidential. We collect data in our studies for research purposes only, and our use of that information will be limited to that purpose. Respondents will not be contacted for other purposes, including sales solicitations, without their prior consent.
Responses are analyzed and shared with our clients in aggregate form only. Since this information is in aggregate form, clients or other third parties will be unable to identify an individual’s specific personal information.
In order to provide our services to clients, we may request from research participants their personal information such as names, email address, phone number, or mailing address. This collection of personal information from research participants is only done with the express consent of the participant.
We do not rent, sell or give personal information to any third party for the purpose of directly marketing any products or services. In some cases, we may need to share personal information with third parties that provide research services in support of the research project. Any third party that receives personal information is obligated to follow all of the same privacy protection regulations as followed by Hub.
Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
Hub safeguards personal information in its possession or control from loss or theft and from unauthorized access, disclosure, duplication, use or modification.
Some information is stored electronically. Recent paper records containing individuals’ personal information are stored onsite at our office.
Hub safeguards personal information in its possession or control through security measures, such as:
Hub uses care when disposing of or destroying personal information in order to prevent unauthorized access to the information.
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Hub may process your Personal Data because:
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to either the United States or Canada and process it there.
Under certain circumstances, Hub may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Hub may disclose your Personal Data in the good faith belief that such action is necessary to:
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Hub aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our research services (“Service Providers”), provide the services on our behalf, perform service-related services or assist us in analyzing how our services are used.
We do not knowingly collect personally identifiable information from anyone under the age of 13, unless the parent explicitly gives consent. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.